Career Path
Appointment Center
Be the first voice homeowners hear when they contact Floortek.
You will respond to homeowners who have already requested information, learn about their project, and schedule a qualified appointment for our in-home sales team.
- Full-time, in-person opportunity
- Schedule may include one weekend day
Applications Accepted in Every Floortek Market
- Birmingham, Alabama
- Huntsville, Alabama
- Stuart, Florida
- Detroit, Michigan
- Houston, Texas
- Columbus, Ohio
- Sacramento, California
- Nashville, Tennessee
Select your preferred market when you apply.
What the Job Actually Involves
This is not traditional cold calling. Floortek generates homeowner interest through its marketing. Your responsibility is to respond quickly, create a strong first impression, and turn that interest into a qualified appointment.
You will:
- Answer inbound calls
- Respond to homeowners who submit online inquiries
- Build rapport quickly
- Ask questions about the project
- Confirm the homeowner and project fit our service
- Schedule in-home appointments
- Maintain accurate CRM records
- Complete required follow-up with unbooked leads
- Confirm and manage appointments
- Meet daily and weekly performance standards
- Give the sales representative complete and accurate appointment information
A Realistic Day
Your day will include inbound calls, new web leads, ongoing lead follow-up, appointment scheduling, and CRM management.
Some homeowners will schedule immediately. Others will need questions answered or additional contact before booking.
You will move quickly between conversations while keeping every record accurate and every homeowner interaction professional.
Training
Training includes:
- Floortek's products and services
- Lead qualification
- Appointment-setting standards
- CRM procedures
- Scheduling
- Phone communication
- Objection handling
- Follow-up expectations
- Performance standards
- Ongoing call coaching
What Floortek Provides
- Homeowner leads generated through marketing
- A structured qualification process
- CRM and scheduling technology
- Initial training
- Management support
- Ongoing coaching
- Opportunities to develop into training or leadership responsibilities
What We Are Looking For
- Call-center, customer-service, or inside-sales experience
- A confident and engaging phone presence
- Strong computer skills
- Accurate typing and CRM management
- The ability to multitask
- Strong organization
- Attention to detail
- Dependability
- Comfort working in a fast-paced environment
- Willingness to work toward measurable goals
- Availability for the assigned schedule
You Will Probably Thrive Here If
- You enjoy speaking with people
- You can build trust quickly
- You respond to new leads with urgency
- You follow up consistently
- You stay organized during busy periods
- You communicate clearly
- You take coaching seriously
- You like working toward clear goals
This Probably Is Not the Right Fit If
- You dislike spending much of the day on the phone
- You avoid follow-up
- You struggle to enter information accurately
- You resist using a CRM
- You are uncomfortable being measured
- You become easily overwhelmed by a fast pace
- You are unreliable or frequently late
Select Your Market and Apply
Applications Accepted in Every Floortek Market
- Birmingham, Alabama
- Huntsville, Alabama
- Stuart, Florida
- Detroit, Michigan
- Houston, Texas
- Columbus, Ohio
- Sacramento, California
- Nashville, Tennessee
Select your preferred market when you apply.